1. Introduction

Welcome to RepairCart (accessible at repaircart.co.in). We respect your privacy and are committed to safeguarding the personal data you share when requesting television repairs, diagnostic visits, or using our customer portal.

This Privacy Policy explains what information we collect, how we use it to provide top-notch repair services, how payments are securely processed, and how you can manage your data.

2. Information We Collect

We collect personal information directly from you when you book a repair, request a doorstep visit, or contact support:

• Contact & Address Details: Name, 10-digit mobile number, email address, and home/office address for technician visits and TV pickup/drop.
• Device Information: TV brand (Sony, Samsung, LG, etc.), screen size, model number, fault description, and photos/videos of display defects uploaded during ticket creation.
• Service Records: Assigned technician details, inspection reports, diagnostic estimates, repair invoices, and warranty status.
• Communications: SMS notifications, WhatsApp updates, and OTP verification logs sent via authorized telecommunication channels (MSG91).

3. How We Use Your Information

Your data is exclusively used for operational and service delivery purposes:

• Dispatching certified technicians to your location for diagnosis.
• Sending booking confirmations, technician arrival OTPs, and real-time repair status updates.
• Generating digital estimates and transparent GST-compliant repair invoices.
• Providing after-repair warranty service and customer assistance.

4. Online Payment Security (Razorpay)

We use Razorpay as our secure, RBI-authorized third-party payment gateway partner for all digital payments including UPI, Net Banking, Credit Cards, and Debit Cards.

No Sensitive Card Storage: RepairCart never collects, stores, or handles your credit/debit card numbers, CVVs, or Net Banking credentials on our servers. All transactions are encrypted with bank-grade 128-bit SSL/TLS encryption through Razorpay's PCI-DSS compliant checkout interface.

5. Data Sharing & Confidentiality

We strictly do not sell, rent, or trade your personal contact information to any third-party marketers or advertisers. Data is shared strictly on a need-to-know basis with:

• Assigned field technicians for reaching your doorstep and servicing the device.
• Secure payment processors (Razorpay) for processing repair payments.
• Authorized SMS/telephony gateways (MSG91) for sending critical service OTPs and alerts.

6. Your Rights

You have the right to access, update, or request the deletion of your account and personal information at any time. Simply contact our support team or reach out to our grievance desk.