1. Overview

This Refund and Cancellation Policy applies to all service requests, doorstep diagnostic visits, TV repairs, and component replacements booked via repaircart.co.in or our customer support hotline.

2. Cancellation Policy

Customers may cancel or reschedule their service appointment subject to the following conditions:

• Before Technician Dispatch: You can cancel your booked service free of charge up to 2 hours before the scheduled appointment time or prior to technician departure.
• After Technician Dispatch: If a technician is already en route or has arrived at your address, the doorstep visiting/inspection fee of ₹250 will be applicable to cover travel and technician time.
• During TV Pickup / In-Facility Diagnostics: If you cancel a repair after approving TV pickup to our service lab, a nominal pickup & return logistics charge (₹350) will apply if repair is declined.

3. Diagnostic & Inspection Fee

Our door-to-door diagnostic visit fee is ₹250.

Important Note: If you proceed with the repair estimate provided by our technician, the ₹250 diagnostic fee is fully adjusted / waived off against your final repair invoice. If you decide not to proceed with the repair after on-site diagnosis, the ₹250 inspection fee is non-refundable as it covers the technician's physical time and diagnosis effort.

4. Refund Eligibility & Timeline

Refunds are processed in the following situations:

• Advance Online Payments: If you paid in advance online via Razorpay (UPI, Card, NetBanking) and cancelled before technician dispatch, a 100% full refund is initiated.
• Unresolvable Hardware Fault: If we collected your TV for repair but the panel/motherboard cannot be repaired or genuine replacement components are obsolete/unavailable, any repair advance received (excluding the basic pickup charge) will be promptly refunded.
• Double Payment / Transaction Failure: In case of duplicate debits or technical errors during Razorpay online transactions, the extra amount is automatically refunded.

5. Warranty & Post-Repair Support

All repairs performed by RepairCart include up to a 45 to 90 days service & parts warranty. If the identical fault reoccurs within the warranty period, we will re-service or replace the defective part at zero additional charge. Warranty does not cover accidental physical impact, screen crack, external electrical surges, or water seepage.